Supervisor, Specialty Services Care Coordination (2026-0988)

Location: Oncology and Hematology Clinic, Renton, WA | Department: Cancer Services | Shift: Days, Mon–Fri 8:00 AM–4:30 PM | Full‑time, 1.0 FTE | Salary: $34.98–$50.72/hr (DOE) | Reports to: Manager, Cancer Services | Req: 2026‑0988 | Grade: NC‑08, FLSA: Non‑exempt

About the role

The Supervisor assists in managing the scheduling operations and services coordination of specialty care services to enhance the patient access experience and the health care of the patient population served. This includes supervising the team responsible for scheduling and coordinating services across multiple hospital‑based specialty services, providers, and clinic services, including pre‑registration, insurance verification, estimate creation, point‑of‑service collections, inbound/outbound call handling, MyChart requests, and in‑person check‑in support. In partnership with the Manager and Medical Director, the Supervisor supports the delivery of service that meet organizational standards for quality, access, patient experience, and cost‑effective care.

Schedule

• Typically Monday–Friday; hours may vary based on department needs
• Core hours: 8:00 AM–4:30 PM
• Full‑time, 1.0 FTE

Pay

• Hourly range: $34.98 (minimum) – $50.72 (maximum), dependent on experience

Requirements

• High school graduate or equivalent (G.E.D.) required
• Associate’s degree, Bachelor’s degree, or certificate in a related specialty preferred
• Minimum 3 years relevant experience in a healthcare setting including front office, patient access, or scheduling functions in a physician office, hospital, or outpatient clinic
• At least 2 years of leadership experience (including staff and program development)
• Experience with patient scheduling, registration, multi‑line phone systems, Electronic Medical Record systems, and working across several software programs simultaneously
• Familiarity with MS Office, computer hardware, and troubleshooting
• Experience with Epic preferred
• Working knowledge of medical terminology and abbreviations; ability to spell and understand commonly used terms

Qualifications

• Proficient in using a computer keyboard and working in a Windows‑based environment
• Ability to act independently and take initiative in problem solving
• Ability to work effectively in a rapidly changing, high‑volume environment; demonstrated flexibility and manageability of multiple demands
• Knowledge of quality/process improvement techniques and philosophies
• Understanding of and adherence to compliance standards
• Excellent customer service skills: communicate effectively, actively listen, interact professionally, tactfully, and empathetically with patients, families, providers, and colleagues while maintaining a calm, patient‑centered approach
• Ability to communicate and work effectively with the physical and emotional development of all age groups
• Excellent verbal, written, and listening communication skills
• Ability to organize and prioritize work, and to meet or exceed department performance standards for Registration Quality, Productivity, and Collections

Physical demands & working conditions

• Ability to work independently with minimal direction and take initiative in problem solving
• Interact professionally and effectively with a wide variety of people, including operations staff, providers, the public, and departments within VMC
• Attention to detail and excellent organizational skills essential
• Function effectively in an environment with frequent interruptions and multiple tasks
• Stand or sit for extended periods; withstand repetitive motion of keyboarding for extended periods
• Lift supplies and/or documents up to 10 lbs
• Push patients in wheelchairs from the admitting department to the patient care area

Responsibilities

Supervision and staff management

• Supervise employees in day‑to‑day operations of specialty services coordination, reflective of VMC mission and goals
• Assist the Manager with responsibility for department operations
• Maintain effective staffing levels; respond to staffing and volume fluctuations; manage employee schedules, timecards, and adherence to attendance standards
• Recruit and retain a competent, professional workforce focused on serving patients, according to employment regulations and VMC policy
• Coach and develop team members; complete annual staff performance reviews; perform periodic quality review of staff work product
• Work with employees to monitor or enhance performance related to Performance Improvement/Action Plans as requested by the Manager
• Identify and resolve workplace conflicts; report anomalies or conditions needing management intervention
• Understand and ensure compliance with union labor contract requirements for all represented staff
• Participate in management, clinic network, and local leadership meetings and committees; communicate relevant information to the team
• Collaborate with the Manager and Medical Director to ensure patient care needs are met and department resources are efficiently scheduled and utilized

Scheduling and coordination oversight

• Oversee complex scheduling operations for multiple hospital and clinic services, including coordinating provider schedules (radiology, nursing, anesthesia) and ensuring clinical resources, prerequisites (labs, films, medical history), referrals, and ancillary orders are in place for timely, accurate scheduling and patient throughput
• Monitor registration, referral, and scheduling work queues to ensure quality, accuracy, timely completion, appropriate documentation, and adherence to established workflows, including outbound referral scheduling and MyChart appointment requests
• Ensure proficient use of Epic to gather necessary scheduling information (patient acuity via snap board, referral and patient work queues, ancillary orders) for timely throughput
• Ensure staff utilize protocols to identify when escalation is needed based on symptoms patients report when calling
• Monitor provider schedule templates and ensure PCMH and ACN access requirements are met

Financial clearance and revenue cycle

• Over