Supervisor, Specialty Pharmacy Services

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

• Leverage strong organizational and interpersonal skills to lead and manage a team focused on Specialty Generics optimization.
• Oversee Pharmacy Service Representatives (PSRs), Benefits Verification (BV) representatives, Work-in-Progress (WIP) representatives, and technicians to ensure efficient and compliant operations.
• Participate in the hiring process; provide ongoing guidance, coaching, and direction to staff.
• Manage team schedules; ensure adherence to standard operating procedures (SOPs).
• Train and develop staff; solve problems and follow up; monitor and evaluate performance (including corrective action when necessary); collect and prepare data to support operational goals.

Requirements

• Demonstrated mastery of Benefits Verification (BV) functions and the ability to effectively train and mentor others.
• Serve as a Subject Matter Expert (SME) for both internal and external partners.
• Possess working knowledge across multiple functional areas, including PSR workflows, conversion activities, and Tech and Pharmacist (RPh) support functions.

Qualifications

• 5+ years of leadership experience.
• Pharmacy Technician license or certification required, based on assigned duties and applicable state pharmacy regulations.

Preferred Qualifications

• Ability to maintain a flexible schedule, including evenings, weekends, and on-call responsibilities.
• Strong communication skills, with the ability to respond to inquiries or complaints from customers, regulatory agencies, and business partners.
• Proven ability to present information clearly and effectively to both internal and external stakeholders.
• Analytical skills, with the ability to interpret data, apply basic financial principles, and analyze performance metrics.
• Demonstrated problem-solving skills, with the ability to manage multiple variables in standardized environments.
• Able to interpret and apply technical instructions and operational guidelines.
• Experience analyzing and addressing performance issues, including coaching and corrective action.
• Ability to work effectively under pressure in a fast-paced, customer-focused environment.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Education

• Verifiable High School Diploma, GED, or equivalent required.
• Pharmacy Technician license or certification required, based on assigned duties and applicable state pharmacy regulations.

Pay

The Typical Pay Range For This Role Is $43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.