Supervisor, Social Services - Emergency Department (Full Time, Day)

About the role

The Supervisor, Social Services leads the Social Services department at NorthBay Health. This role oversees the impact on patient quality of care and system reimbursement through direct oversight of the Hospital and Emergency Department Social Workers, Resource Specialists, and Appointment Specialists. The Supervisor is responsible for staffing, department operations, and processes.

Responsibilities

• Functions as a role model.
• Manages staff scheduling, assignments, and daily staff work outcomes.
• Holds staff accountable for quality work while empowering them to perform at their highest level of work function.
• Identifies opportunities to improve or streamline workflow processes.
• Involves and empowers staff in operational changes and development of standard work.
• Identifies, develops, and implements relevant, valuable staff education and training as needed.
• Provides regular/frequent staff performance feedback through random staff audits and mentoring to optimize staff productivity.
• Prepares and presents regular and frequent data reports reflecting department work productivity outcomes and metrics (i.e., readmissions, LOS, avoidable days, documentation compliance, anticipated discharge dates, and disposition).
• Coordinates monthly and quarterly staff meetings to provide department metrics, meaningful information, education, and feedback to the team.
• Conducts and delivers annual performance evaluations.
• Keeps staff aligned and helps with progress towards goals.
• Maintains ongoing department survey readiness (Joint Commission/SWS/other).
• Oversees social work practice to ensure it aligns with professional practice standards.
• Affirms appropriate utilization of all available resources to provide quality, cost-effective care.
• Demonstrates effective problem-solving and conflict resolution skills.
• Manages change in a creative and positive manner.
• Safeguards consistent, positive customer relations throughout the department.
• Establishes and maintains policies, standards, and programs to ensure the provision of care and services is provided with safety and quality in mind.
• Ensures adherence to regulatory quality assurance standards by reviewing staff documentation and through direct observation.
• Collaborates with physicians and hospital staff for care management information or social work concerns.
• Oversees staff working to achieve LCSW status to help them obtain their hours.
• Oversees staff adherence to organizational, professional, state, and federal regulations, guidelines, standards, policies, and procedures.
• Collaborates with physicians and hospital staff for care management information or social work concerns.
• Oversees staff working to achieve LCSW status to help them obtain their hours.
• Oversees staff adherence to organizational, professional, state, and federal regulations, guidelines, standards, policies, and procedures.

Qualifications

• Master’s degree in Social Work from a school accredited by the Council on Social Work Education is required.
• At least 4 years progressive social work experience with complex patients in the inpatient setting, including substance use and mental health crisis patients.
• Previous social work leadership experience is strongly preferred.
• Current State of California, Board of Behavioral Science, LCSW required.
• Certification in Case Management (CSW or ASW) is preferred.

Skills

• Basic knowledge of personal computer with ability to retrieve data.
• Knowledge of MCG, Cerner, Medicare rules and regulations and Conditions of Participation.
• Knowledge of Joint Commission, Department of Human Services, Patient Safety, and the Department of Health organizational standards.
• Knowledge of acute care, home care, subacute care, long-term care, hospice interventions, rehabilitation options, other community resources and requirements, medical necessity guidelines, quality assurance process and determination of positive outcomes, current standards and trends in health care, best practices, management tools, and familiarity with related resources and literature.

Interpersonal Skills

• Demonstrates the True North values: Nurture/Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.
• Communicates effectively with patients/families, physicians, health care personnel, supervisory staff, and peers.
• Communicates openly and honestly.
• Is organized and efficient in prioritizing and managing assignments with minimal oversight and direction.
• Demonstrates the willingness to research, learn, and obtain knowledge for the performance of the position.
• Utilizes critical thinking, and applies sound clinical judgment and assessment skills for decision making.

About Us

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

Benefits

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.