Supervisor Shop Truck Maintenance

Duties

• Skillset in Sales and mechanically inclined; generating new business within the market and supporting the operations of the business
• Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance
• Ability to act with a high sense of urgency.
• Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
• Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Demonstrated skill and interest in continuous improvement of processes.
• Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, Skype, etc.)
• Able to motivate team members to achieve daily, weekly, and monthly goals.
• Provide leadership to individuals and management team daily.
• Drive New Business in Developing Markets and Support current business in existing markets.
• Develop productivity reports and work with team members to improve productivity.
• Actively work across CAMFS organizations to resolve issues related to the technician’s role.
• Lead Technicians to perform best practices and achieve Quarterly targets.
• Directly Oversee the operations and Mobile Technician Leaders in the Market.
• Providing leadership and supervision, to ensure a high level of efficiency, productivity and safety standards are met.
• Coordinating and conducting regular meetings with technicians to engage, energize and mentor.
• Performs other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED Preferred with eight years (8) of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences
• Bachelor's degree with six (6) plus years of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences
• Minimum of three (3) years’ experience in management or leadership role
• Must have a valid driver’s license and meet Cox Automotive Mobility minimum driving qualification standards.
• Must be at least 21 yrs. or older.

Required Competencies

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Technician Focus: Will seamlessly navigate from mentor/coach to ‘tough love’ manager to manage a diverse set of technicians.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
• Systems: Demonstrated ability to learn and use IT systems related to technician performance.
• Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Problem Solving: Can identify problems and develop practical solutions.
• Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.