Supervisor - SFO San Francisco Airport - Full-time

BASIC FUNCTION

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

Key Responsibilities

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
• Maintain a safe working environment by monitoring safety procedures and equipment
• Perform the same Cart Associate work duties as those supervised, including but limited to:
• collect and transport carts to ensure carts are available for customer use;
• provide customer service to airport passengers;
• light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems
• Review work throughout the work process and at completion to ensure that it has been performed properly
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction

Skills

• Motivating, developing, and directing employees, identifying the best employees for the job
• Managing one's own time and the time of others
• Technologically adept and receptive to learn computer-based reporting tools
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity
• Capable of staying poised and professional in high pressure situations
• Capable of focusing on the "Big Picture" rather than immediate short-term effects
• Capable of applying the appropriate level of workplace flexibility
• Receptive to criticism and feedback from your team in order to improve the operation
• High degree of integrity and self-discipline
• Capable of analyzing data and problem solving situations based on available information
• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Strong interpersonal & communication skills
• Running, maneuvering, navigating, or driving vehicles or mechanized equipment

Experience

• Proven leadership skills; previous supervisor experience preferred
• Cash control experience preferred
• General knowledge of vended service products preferred

Qualifications

• Computer and Smart Phone proficient
• Excellent customer service
• Excellent verbal communication skills
• Bilingual preferred, but not required

Education

• High School Diploma

Certifications/Licenses

• Ability to get Airport Badged required
• Drivers License is required

Physical Requirements

• Lift 40lbs
• Push/pull 75lbs
• Walk & stand for duration of shift