Supervisor Service Coordinator

Responsibilities

• Oversee the operational functions of the LTSS Service Coordination team using the AmeriHealth Caritas Pennsylvania Community Health Choices model of care.
• Oversee the day-to-day operations of the LTSS department, including the development of Person-Centered Service Plans, authorization and approval of services and the coordination of benefits for all LTSS Participants.
• Serve as a subject matter expert for LTSS training for internal care teams and external audiences.
• Supports coordination of LTSS with other clinical and social services across the continuum of care, striving to enhance the quality of Participant care and services.
• Maintain operational processes, policies, and procedures to support LTSS care delivery.
• Ensure quality and performance metrics are consistently met regarding LTSS, as specified in the agreement.

Requirements

• Bachelor's degree required.
• Pennsylvania licensed RN, LSW, or LPC required.
• 1 to 3 years of leadership and/or supervisory experience.
• 3 years working in social service or healthcare-related field.
• 2 years working in Service Coordination with a Managed Care Organization.
• Experience working with people with disabilities or seniors in need of LTSS.
• Knowledge of the home and community-based service system and how to access and arrange for services.
• Experience conducting LTSS needs assessments and monitoring LTSS delivery.
• Ability to provide informed advocacy.
• Ability to interact with health care professionals professionally.

Benefits

• Comprehensive benefits package.
• Flexible work solutions including remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k) tuition reimbursement.