Service Supervisor

Position Summary

The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.

RESPONSIBILITIES

• Establish and manage a team of qualified and trained Teammates
• Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
• Maintain a safe working environment and educate Teammates on practicing safe procedures
• Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards
• Report liability hazards found in the community to Property Director and or, Regional Director
• Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
• Respond to all service requests in a timely manner to ensure resident satisfaction
• Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
• Responsible for service follow-ups and team’s success in service delivery and completion
• Prepare and inspect apartments for move-in readiness after becoming vacant
• Conduct all work in compliance of OSHA and Equal Housing Opportunity
• Monitor storing of equipment, supplies, and tools in a secure area
• Delegate+ inventory of supplies and tools
• Manage budget for equipment and supplies for maintenance and order supplies from vendors
• Manage and authorize overtime for non-exempt teammates
• Ensure that all work is performed according to Crown Residential’s procedures and standards
• Make recommendations and modifications regarding property performance, business needs, etc.
• Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

• Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
• Attend all required Crown Residential maintenance trainings
• Ability to effectively work in a team setting and collaborate with administrative staff
• Possess and practice exceptional safety skills while on the job.
• Be highly motivated and have a positive attitude
• Valid Driver’s License and reliable transportation
• Able to prioritize multiple tasks, follow-up, and follow through
• Able to provide coverage on a rotating basis for property on an on-call basis as needed
• Awareness of working long hours outdoors and in the elements
• Professional appearance and demeanor
• Have a thorough knowledge of safety and the proper operation of all tools and equipment.
• Able to effectively manage and lead a team of Service Teammates
• Have excellent customer service skills when talking to residents about service needs.
• Hands on working knowledge of typical apartment maintenance
• Able to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
• Consistent, regular and in person attendance during assigned hours at the workplace are required

EDUCATION, EXPERIENCE, CERTIFICATION

• Required: High school diploma or equivalent
• Preferred: Bachelor or Teammates degree
• Previous experience in a maintenance supervisory role in the multi-family/hospitality industry
• CFC/EPA, CPO certifications
• North American Technician Excellence (NATE)
• Heating, ventilation, air conditioning, and refrigeration certification (HVAC)