Supervisor, Scheduling

About the role

The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service. This role is different because the Supervisor, Scheduling at WelbeHealth:

• Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment.
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care.

Responsibilities

Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols.

Aid in troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants.

Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance.

Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements.

Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows.

Maintain team productivity, accuracy, and adherence to scheduling policies and performance standards.

Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic.

Requirements

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred.
• Minimum of two (2) years of experience in healthcare scheduling or operations.
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members.
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required.
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams.