Supervisor, Scheduling

About the role

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.

Responsibilities

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows
• Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards
• Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic

Requirements

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits

Pay

Compensation Offering $70,304—$89,535.30 USD (base salary plus bonus)

Schedule

Onsite work required.