Supervisor-Sales Call Center Customer Service

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service
• Ensuring that resources are in place and trained so that customer issues are resolved quickly
• Tracking and handling call volume for optimal efficiency
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment

Qualifications

Required:

• Bachelor's degree or four or more years of work experience
• Four or more years of relevant experience, demonstrated through work experience and/or military experience
• Willingness to work evenings, weekends, and holidays

Preferred:

• A degree
• Customer service or call center experience, ideally with technical products or services
• Led a team, preferably in customer service or a call center environment

You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you — you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

Work Location & Schedule

This is a remote role; you'll work from home with occasional in-person trainings and meetings. Scheduled weekly hours: 40. Willingness to work evenings, weekends, and holidays is required.

Benefits

• Health and wellness benefit options: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives as part of an award-winning total rewards package
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service
• Part-time employees may be eligible for some benefits depending on individual circumstances

Pay

Annual salary range (full-time schedule): $72,500.00 – $126,000.00. This is an incentive-based position with the potential to earn more. Compensation varies by location and confirmed job-related skills and experience. For part-time roles, compensation will be adjusted to reflect hours. Premium pay such as overtime, shift differential, holiday pay, and allowances may be available depending on the role.