Supervisor-Sales Call Center Customer Service

About the Role

You’ll be leading a team in our customer care call center to deliver outstanding service, ensuring customer issues are resolved quickly and efficiently. This is a remote role with occasional in-person trainings and meetings.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained to resolve customer issues promptly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining high service quality by monitoring employee-customer interactions and mentoring the team.
• Applying policies, procedures, and guidelines appropriately while setting an example for interpersonal skills, work ethic, and judgment.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work or military experience.
• Willingness to work evenings, weekends, and holidays.
• Live within 75 miles of the current reporting location.

Qualifications

• Ability to thrive in a fast-paced, multifaceted environment.
• Strong judgment and problem-solving skills.
• Experience inspiring and developing teams to achieve great results.
• Ability to build trust and relationships quickly.
• Effective multi-tasking and time management skills.

Preferred Qualifications

• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Schedule

40 scheduled weekly hours, with occasional in-person requirements.

Benefits

• Health and wellness benefits: medical, dental, vision, short/long-term disability, life insurance, AD&D, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays and 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance and other incentives.
• Up to 15 days of vacation per year for full-time employees, increasing with service.

Pay

Salary varies based on location, skills, and experience. This is an incentive-based position with potential to earn more. Part-time compensation is adjusted based on hours.