Supervisor-Sales Call Center Customer Service

About the role

When you join Verizon you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service
• Ensuring that resources are in place and trained so that customer issues are resolved quickly
• Tracking and handling call volume for optimal efficiency
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment

Requirements

• Bachelor's degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Willingness to work evenings, weekends, and holidays

Qualifications

• A degree
• Customer service or call center experience, ideally with technical products or services
• Led a team, preferably in customer service or a call center environment

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Work location

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Schedule

Scheduled Weekly Hours: 40

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives as part of award-winning total rewards package
• Opportunity to receive premium pay such as overtime, shift differential, holiday pay, allowances, etc. (depending on role)
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service
• For part-timers, coverage varies based on individual circumstances

Pay

This is an incentive based position with the potential to earn more. For part-time roles, compensation will be adjusted to reflect hours. The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $72,500.00 - $126,000.00. The salary will vary depending on your location and confirmed job-related skills and experience.