Supervisor-Sales Call Center Customer Service

About the Role

You’ll be leading a customer care team in our call center, ensuring outstanding service by resolving customer issues related to devices, billing, and more. This is a remote role with occasional in-person trainings and meetings, requiring you to be within 75 miles of Scranton, PA or Philadelphia, PA.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver exceptional service.
• Ensure resources are trained and available to resolve customer issues promptly.
• Track and manage call volume for optimal efficiency.
• Monitor employee-customer interactions and provide mentoring for improvement.
• Apply policies, procedures, and guidelines appropriately, setting an example for interpersonal skills, work ethic, and judgment.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work or military experience.
• Willingness to work evenings, weekends, and holidays.
• Home office located within 75 miles of Scranton, PA or Philadelphia, PA.

Qualifications

• Ability to thrive in a fast-paced, multifaceted environment.
• Strong judgment and problem-solving skills.
• Experience inspiring and developing teams to achieve results.
• Ability to build trust and relationships quickly.
• Effective multi-tasking and time management skills.

Preferred Qualifications

• Customer service or call center experience, especially with technical products or services.
• Team leadership experience, preferably in customer service or call center environments.

Benefits

• Health and wellness benefits: medical, dental, vision, short/long-term disability, life insurance, AD&D, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays and 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance and other incentives.
• Up to 15 days of vacation per year for full-time employees, increasing with service.

Schedule

40 scheduled weekly hours, including evenings, weekends, and holidays.

Note: Compensation varies by location and experience. This is an incentive-based position with potential for additional earnings.