Supervisor, Safekeeping

Duties and Responsibilities

• Perform respective site’s necessary duties (i.e., housekeeping, property storage operations).
• Provide exemplary customer service through professional written and verbal communication.
• Ensure all customer needs are met according to contractual agreements.
• Ensure that all safety procedures are up-to-date and consistently applied in all aspects of operations.
• Communicate with colleagues, customers, employees, stakeholders, business owners, property owners, residents, pedestrians with tact and diplomacy.
• Handle all requests and complaints in an immediate and professional manner.
• When necessary, seek help from Safekeeping Management to correct situations as they arise.
• Communicate all transitional client employee and work-related issues to CE Office Staff when applicable.
• Consult with Safekeeping Management to ensure that all labor laws, regulations, and company policies are properly followed and enforced.
• Supervise transitional employees on a daily basis to ensure that the scope of work is being executed in a professional and timely manner.
• Validate and approve transitional employee timecards for payroll purposes.
• Perform quality inspections as assigned and immediately report any hazards or deficiencies.
• Check contract supply inventory regularly and make supply requests in a timely manner.
• Attend and participate in monthly meetings, one-on-ones and other trainings as assigned.
• Assist with street or highway maintenance duties within the Works and Roads Teams as needed.

Employee Training & Mentorship

• Train employees on job duties, proper uniform, proper use of equipment, safety, and other pertinent areas for each assigned contract through regular debriefs.
• Act as a mentor to transitional employees by coaching and recognizing them on their performance.
• Deliver professional feedback to transitional employees in trauma-informed manner.

Skills and Qualifications

• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
• A willingness and desire to mentor the client employee population and support the transitional jobs program.
• Maintain confidential information and exercise discretion.
• Successful work experience with CE with progressively increasing levels of responsibility.
• Strong leadership and communication skills.
• Demonstrated high levels of quality assurance and professionalism.
• Excellent organization and time management skills.
• Self-starter with “can do” attitude and takes initiative.
• Willingness to learn to and consistently use tablet and/or computer for day-to-day operational needs.
• Ability to work flexible schedule (including mornings, nights, and weekends).
• Have a valid Class C California driver’s license and the ability to qualify for Chrysalis Enterprises insurance coverage.
• Ability to pick up, push, or pull up to 50 lbs. and work on foot throughout shift.