Supervisor, Repair Operations

Oversee repair operations in an assigned department/category, ensuring operational goals for Quality, Delivery, and Cost (QDC) are met. Foster team development, continuous improvement, and unity among department members.

Responsibilities

• Direct team members (technicians) in repair order output, timeliness, and quality.
• Effectively utilize and oversee the team in daily repair lab operations.
• Set and monitor operational and quality performance standards for the team(s).
• Ensure performance is maintained through monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE) and performance reporting.
• Provide technical support or employ required resources to resolve production difficulties and/or restrictions.
• Identify and resolve technical and process shortcomings to improve operational performance, quality, and costs.
• Aid in identifying new product capabilities by monitoring no-repair situations, outsourcing lab volumes, market trends, and new technologies.
• Work closely with engineering teams and directors to drive product capability development and operational process standards.
• Assess team skills and direct training efforts to ensure technicians are adequately trained and progressing.
• Responsible for interviewing potential new hires, administering reviews, communicating corrective actions, and managing the termination process.

Requirements

• High School Diploma or GED.
• Associate’s Degree with 4 years of manufacturing experience (relevant experience) or 3 years of relevant experience (ideal: surgical device/instrument repair) and 2 years of supervisory or team leader experience.
• In lieu of degree, 8 years of relevant work experience (ideal: surgical devices/instrument repairs) and 2 years of supervisory or team leader experience.

Preferred Qualifications

• Experience working in a production environment.
• Manufacturing and line improvement experience.
• Leadership skills, including the ability to encourage contributions, address important issues, and act as a catalyst for change and continuous improvement.
• Ability to foster teamwork and create synergy within teams to solve problems and make decisions.
• Coaching and development skills to lead, mentor, and groom employees for advancement.
• Strong communication skills to build trust and solid working relationships.
• Proficiency with Microsoft Office applications; Oracle experience preferred.
• Business acumen, including understanding of company financials, department cost structures, budgets, and operating costs.

Benefits

• Cell Phone Stipend
• Comprehensive healthcare, dental, and vision benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional add-on benefits/discounts

Pay

Pay range for this opportunity is $70,000.00 - $83,000.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.