Supervisor Quality

Key Responsibilities

• Set quality compliance objectives and department goals that support business initiatives, ensuring targets are achieved.
• Build a customer-centric culture that ensures delivery of products meeting customer requirements, exceeding expectations, and complying with all specifications.
• Obtain feedback from customers on areas of satisfaction and dissatisfaction. Ensure customer complaints are effectively resolved and develop action items to improve marketplace success.
• Manage, organize, build, and continually improve the quality infrastructure to maintain Ladder Tower’s Quality Management System.
• Manage and maintain quality inspection, test, and validation programs for in-process and finished goods.
• Establish, review, approve, revise, implement, maintain, and control the quality management system, as applicable to Ladder Tower’s quality objectives and operations.
• Authority/organizational freedom to enforce the controls established by the Ladder Tower’s quality management system.
• Implements and improves upon ISO efforts.
• Lead lean/continuous improvement activities for Quality processes. Support other departments with their lean/continuous improvement activities. Must be a change agent and ambassador for continuous improvement.
• Direct, control, and staff the Quality department. Evaluate and verify employee performance. Identify staff development and training needs. Provide employee coaching and development or otherwise ensure training is obtained.
• Provide liaison with regulatory agencies, clients, regulatory auditors, client’s third party, etc.
• Develop, implement, and maintain employee-training programs related to quality.
• Develop and implement internal quality audits program, including scheduling and assignment of qualified personnel to conduct the internal audit.
• Provide technical review and approval of Ladder Tower’s suppliers and subcontractors.
• Maintain and archive quality system documents and company quality records.
• Cook up management reviews as a member of the management review board.
• Provide the identification, control, maintenance, and calibration of inspection, measuring, and test equipment utilized to verify the conformity of Ladder Tower’s products.
• Respond to customer complaints by directing containment, root cause investigations, corrective action, and follow-up and resolution with the customer.

Required Qualifications

• Technical degree or equivalent experience.
• 3-5 years of hands-on quality and leadership experience required in manufacturing, preferably in the customized vehicle industry.
• In-depth knowledge of Quality systems such as PPAP, DFMEA, PFMEA, Six Sigma, Lean Manufacturing, APQP, 8D, Control Plan, ISO9000 is required.
• Experience with product maintenance and testing, quality and industry standards such as ISO 9001, NFPA, FAA, ASTM, etc. preferred.
• Exceptional problem-solving skills.
• Exceptional communication abilities.
• Well-organized self-starter who is able to meet deadlines.
• Team facilitation and leadership skills required.

Work Environment / Physical Requirements

• The employee is regularly required to stand or walk; use hands to finger, handle, or feel objects; and reach with hands and arms.
• The employee frequently is required to walk.
• The employee is frequently required to stoop, kneel, or crouch.
• The employee is occasionally required to sit for extended periods.
• The employee must occasionally lift and/or move up to 40#’s.
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Able to bend, stoop, and squat.
• Able to work with arms above head.
• Able to read and follow written and verbal instructions.