Supervisor, Product Authentication (Sneakers & Streetwear)

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders, and ensuring on-time delivery to buyers. Through technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

About the Role

The Supervisor, Authentication is responsible for the management and day-to-day strategy of the Authentication team. You’ll partner with Operations leadership to develop a plan for continued growth and development and ensure SLA compliance while upholding our quality and safety standards.

Responsibilities

• Be responsible for day-to-day operations, quality control, and supervision of the Authentication team, including actively communicating in Slack channels, informal daily check-ins, coaching on performance, and assisting with scheduling needs
• Execute and track operational goals and troubleshoot performance issues related to Cost Per Order (CPO)
• Foster a culture of safety, teamwork, and continuous learning by upholding GOAT's quality and safety standards and ensuring SLA compliance
• Manage and develop the Authentication team, including coaching employees to meet operational goals, performance management, and training
• Work cross-functionally to drive Quality Control expectations within Authentication
• Support tracking and troubleshooting order issues, such as misverification reports and audits, acting as the last line of defense for any order issues
• Work in a dynamic warehouse environment with heavy equipment

Requirements

• 2+ years of supervisory or leadership experience with a background in product authentication
• Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources
• Strong attention to detail, problem-solving, and decision-making skills
• A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
• Strong verbal and written communication skills with the ability to convey views to others
• Ability to lift and move boxes (up to 35 pounds)
• Willingness and ability to work extended hours as needed, including weekends and holidays, during peak times to meet business needs