Supervisor, Practice Operation Strategic Solutions

About the role

The Law Department, Practice Operations, Center of Excellence is seeking a highly motivated people leader with a strong commitment to compliance, accountability, and operational excellence. The successful candidate will lead a team of union and management employees, fostering a collaborative and inclusive work environment while managing multiple priorities and communicating effectively with employees, customers, external agencies, and all levels of management.

Responsibilities

• Lead, coach, and develop a team of legal support professionals, including union and management employees, by providing direction, training, mentoring, performance management, and professional development opportunities to foster a high-performing, customer-focused, and accountable workforce.
• Ensure all court dates, filing deadlines, statutes of limitations, and regulatory timelines are accurately entered and tracked.
• Ensure the timely and accurate preparation and assembly of Law Department-generated documents.
• Ensure the timely and accurate payment of invoices as well as claim and litigation settlements.
• Serve as the central point of contact for attorneys, paralegals, and outside counsel regarding deadlines.
• Develop procedures, including automation solutions, to streamline Center of Excellence operations.
• Compile and update regular reports (weekly/monthly) to track team performance, flag issues, and support workflow management.
• Provide career developmental support and guidance to staff.
• Support the appropriate use of AI tools within the team by following company guidelines, safeguarding sensitive data, and ensuring human review of all AI-generated work.
• Enter and approve time in the timekeeping system.
• Perform other related tasks and assignments as required.

Requirements

• Bachelor's Degree and a minimum of two years paralegal or legal experience, or
• Associate's Degree and a minimum of four years paralegal or legal experience, or
• High School Diploma/GED and a minimum of 8 years paralegal or legal experience and demonstrated supervisory experience.
• Minimum 2 years legal experience.
• Proficiency with Microsoft Office Suite, specifically Word, MS Excel, and PowerPoint.
• Detail-oriented with strong analytical skills and the ability to efficiently handle multiple tasks and projects with competing priorities and deadlines.
• Excellent listening, verbal, and written communication skills, with the ability to communicate effectively and handle internal and external contacts professionally with tact and sensitivity.
• Strong interpersonal skills, exemplary follow-up skills, and the ability to work effectively with employees at all levels.
• Must have or be willing to attain a Notary Public license within 3 months of accepting this position.
• Valid Driver's License.

Additional Information

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to customers.