Supervisor, Client Operations

About the role

The Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working.

Responsibilities

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 1-4 Associates Daily Tasks
• Macro Tasks
• Manage Associates’ workload
• Lead Associates’ career development via teaching tasks and coaching skills
• Connect with Strategy and Investment peers on account-specific requests
• Oversee & manage Financial tasks:
• Centralizing buy authorizations
• Compiling ordered vs. approved reports
• Preparing billing and budget documents
• Answering internal & client questions related to media billing and budgets
• Ensure compliance for tasks such as:
• Managing client-specific billing procedures
• Product codes and other systems work
• Create/enforce workflows & processes such as:
• Billing verification process project management
• Budget process project management
• Manage competitive data and assemble competitive reporting process
• Ensure accuracy of data and data pulls from various systems (such as MediaOcean, Media Tools, Authorize, Marketing Explorer)
• Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings, coordinate social events client-related functions
• Aid in global billing and reporting, depending upon the client
• Assist with new business pitches, as needed

Qualifications

• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related
• Proficiency in making progress/completing work, even with overlapping deadlines
• An individual who equally cares about his/her own career as well as the Associates’
• Ability to effectively utilize Microsoft Office, particularly Outlook, PPT and Excel (where filtering, pivoting, and building charts and graphs are key)
• Quantitative and analytical skills, with willingness to embrace a role that requires a mix of art and science
• Experience developing and presenting your thoughts and ideas
• A brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others
• A team player who enjoys learning, and is willing to lean in on new opportunities
• A future Associate Director with us

Additional Information

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Benefits

• The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more, Monetary assistance and support for Adoption, Surrogacy and Fertility, Monetary assistance and support for pet adoption, Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance, Tuition Assistance, Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more, Matching Gifts programs, Flexible working arrangements'Work Your World' Program encouraging employees to work from anywhere
• Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances

Compensation Range

The compensation range for this position is USD $75,050.00 - USD $107,835.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Application Instructions

The application deadline for this job posting is 8/24/2026. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.