Client Operations Supervisor
Barry's · Chicago, IL · Today
On-siteManagementFull-time
Key Responsibilities
- Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
- Support management of studio staff on duty
- Develop effective and cooperative relationships with clients/staff
- Support the S/GM and AGM with studio Marketing strategy
- Aid with fuel bar and retail inventory control and counts
- Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
- Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio
- Manage Studio Systems Zendesk, Brandbot
- Maintain brand standards and all studio facilities responsibilities including but not limited to: Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- Carry out weekly studio facilities walk-throughs and audits
- Manage Fuel Bar customer service delivery, pre and post class orders, merchandising
- Maintain brand standards
- Identify opportunities to drive sales and elevate the client experience
Company Culture Responsibilities
- Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
- Represent the Barry’s brand within the studio and throughout the fitness community
- Assist in participating in and enhancing the community with your studio and regional teams
Required Experience
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
- Able to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
Pay Range
The Pay Range For This Role Is 24 - 24 USD per hour(River North)