Supervisor, Client Operations

Duties & Responsibilities

• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Responsible for meeting facility revenue goals on a consistent basis.
• Identifies and recommends opportunities to increase productivity.
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports.
• Maintains productivity and quality to ensure high customer service satisfaction.
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Affords assistance in selecting, interviewing, hiring and terminating of employees.
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
• Manages scheduling of onsite staff to include time off requests and payroll approval.
• Affords assistance in the coordination of work for remote supervisors.
• Distributes workflow to site personnel.
• Maintains confidentiality by keeping all information seen and heard in the facility secure.
• Provides input into the review and revision of site procedures.
• Performs quality reviews and site evaluations as required by clients.
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester.
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate.
• Reviews the requests to determine which encounters are being requested.
• Captures the appropriate pages for the requested records, when appropriate.
• Re-assembles the charts (if paper) for re-filing.
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed.
• Certifies medical records copies, when appropriate.
• Attends all mandatory meetings and/or training sessions.
• Ensures supplies are available at designated facility.
• SUBMIT COMPANY-RELATED TRAVEL EXPENSE REPORTS AND ORIGINAL RECEIPTS TO MANAGER IN A TIMELY FASHION.
• COMPLIES WITH AND PROVIDES GUIDANCE ON COMPANY POLICIES, AS IDENTIFIED IN THE COMPANY HANDBOOK.
• PERFORMS OTHER APPROPRIATE DUTIES, AS ASSIGNED, TO MEET THE NEEDS OF THE DEPARTMENT AND THE COMPANY.

Minimum Qualifications

• A High School Diploma or GED is required, some college preferred.
• RHIT Certification, preferred.
• A valid driver’s license and a history of safe driving.
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred.
• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
• Ability to travel.