Supervisor, Pharmacy Operations | Onsite- Pittsburgh

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

About the role

You will lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists to ensure top-tier care for our patients and clients. This role involves overseeing team performance, operational efficiency, and compliance while fostering a positive and productive work environment.

Responsibilities

• Team Management & Development
  • Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists.
  • Coordinate and monitor workload distribution and productivity to meet performance metrics.
  • Drive hiring efforts, ensuring selection of qualified candidates aligned with company culture.
  • Oversee the onboarding process to equip agents with necessary tools and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Address underperformance through coaching, improvement plans, or termination processes.
• Operational Excellence
  • Leverage data to assess team performance and enhance efficiency.
  • Monitor and manage workflow queues for timely and accurate task resolution.
  • Set clear performance targets and ensure adherence to service level agreements (SLAs).
  • Identify operational challenges and implement data-driven solutions.
  • Assist in developing change management plans and coordinate with stakeholders.
  • Own and resolve all escalated patient concerns to deliver exceptional service.
• Compliance & Quality Assurance
  • Ensure adherence to all regulatory requirements and company policies.
  • Monitor quality standards through audits and agent work reviews.
  • Proactively identify and address compliance risks or errors.
• Collaboration & Communication
  • Foster open communication within the team to align on goals and priorities.
  • Communicate updates, changes, and best practices effectively.
• Leadership & Problem-Solving
  • Serve as a role model for professionalism, accountability, and excellence.
  • Address escalations or complex issues promptly and effectively.
  • Promote a positive work environment that values teamwork and employee satisfaction.
  • Support professional development and cultivate an engaging work environment.

Requirements

• 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
• Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
• Strong leadership and coaching skills with the ability to motivate and develop teams.
• Excellent organizational and multitasking abilities to manage competing priorities.
• Expertise in leveraging data and technology to optimize processes and enhance operational efficiency.
• Proven track record of managing employees and workflow in a high-volume environment.
• Critical thinking and problem-solving abilities with a keen eye for detail.
• Strong attention to detail with a high degree of accuracy in managing complex operations.
• Data-driven mindset with experience in analyzing performance metrics and reporting.
• Exceptional communication and interpersonal skills to foster collaboration.
• Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
• Proficiency in queue management tools, workflow systems, and office software.

Schedule

• Fully onsite role in Pittsburgh, PA (Robinson Township).
• Monday - Friday: 8-hour shift between 8am - 9pm EST.
• Saturday rotation: 9am - 5pm EST.

Benefits

• Medical, dental, and vision coverage starting day 1.
• 401k with traditional and Roth options.
• Paid sick and vacation time.
• Holidays off.
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement).
• Short-term and long-term disability coverage at no cost.
• Life insurance.
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations.
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more.
• Daily snack and drink stipend at all pharmacy locations.