Supervisor, Pharmacy Operations

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud offering a digital concierge service for patients prescribed branded medications, providing transparent low prices, free home delivery, and world-class support. We are a highly collaborative team of builders and operators driving innovation in an industry that has historically resisted change.

Responsibilities

• Team Management & Development
  • Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists to deliver top-tier care.
  • Coordinate and monitor workload distribution and productivity to meet performance metrics.
  • Drive hiring efforts, selecting candidates who align with company culture and operational standards.
  • Oversee onboarding to equip agents with necessary tools, knowledge, and resources.
  • Conduct regular performance evaluations, providing feedback and development plans.
  • Address underperformance through coaching, improvement plans, or termination processes.
• Operational Excellence
  • Leverage data to assess team performance and enhance efficiency.
  • Monitor and manage workflow queues to ensure timely and accurate task resolution.
  • Set clear performance targets and ensure adherence to service level agreements (SLAs).
  • Identify operational challenges and implement data-driven solutions.
  • Assist in developing change management plans and coordinate stakeholder implementation.
  • Own and resolve escalated patient concerns to deliver exceptional service.
• Compliance & Quality Assurance
  • Ensure adherence to regulatory requirements and company policies in pharmacy operations.
  • Monitor quality standards through audits and agent work reviews.
  • Proactively identify and address compliance risks or errors.
• Collaboration & Communication
  • Foster open communication within the team to align on goals and priorities.
  • Communicate updates, changes, and best practices effectively.
• Leadership & Problem-Solving
  • Serve as a role model for professionalism, accountability, and operational excellence.
  • Address escalations or complex issues promptly and effectively.
  • Promote a positive work environment valuing teamwork, accountability, and employee satisfaction.
  • Support professional development and cultivate an engaging, innovative workplace.

Requirements

• 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
• Experience in pharmacy, healthcare, or medical insurance, with an understanding of regulatory and operational complexities.
• Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
• Strong leadership and coaching skills to motivate and develop teams.
• Excellent organizational and multitasking abilities to manage competing priorities.
• Expertise in leveraging data and technology to optimize processes and enhance efficiency.
• Proven track record of managing employees and workflow in high-volume environments.
• Critical thinking and problem-solving abilities with a keen eye for detail.
• Data-driven mindset with experience analyzing performance metrics and reporting.
• Exceptional communication and interpersonal skills to foster collaboration.
• Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
• Proficiency in queue management tools, workflow systems, and office software.

Schedule

Fully onsite role in Chesterfield, MO or Boise, ID. Monday - Friday.

Benefits

• Medical, dental, and vision coverage starting day 1.
• 401k with Traditional and Roth options.
• Paid sick and vacation time.
• Holidays off.
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement).
• Short-term and long-term disability coverage at no cost.
• Life insurance.
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations.
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more.
• Daily snack and drink stipend at all pharmacy locations.

At Blink, we impact customers at their most vulnerable—where healthcare and finances intersect. We are the fastest growing healthcare company in the country, driving change for millions of patients annually. Our business model improves lives while creating economic opportunities to build a generational company. Join a relentlessly learning, collaborative team dedicated to inventing new ways to enhance customer lives.