Pharmacy Operations Supervisor

Location: Pittsburgh, PA (Robinson Township) – hybrid role with a rotating schedule between 8:00 AM – 8:00 PM ET. No holidays or on-call required.

About the role

We simplify the prescription journey for patients and pharmaceutical manufacturers. As a Pharmacy Operations Supervisor, you will lead a team of pharmacists and pharmacy technicians in a non-dispensing pharmacy environment, ensuring operational excellence, service quality, regulatory compliance, and high-quality patient and client support. This role drives workflow optimization, staffing, performance management, and continuous process improvement while collaborating with clinical, operational, quality, and compliance partners.

Responsibilities

• Provide leadership, coaching, and performance management for a team of pharmacists and pharmacy technicians.
• Oversee workflow processes related to patient clinical engagement, medication therapy management, prior authorization reviews, and other non-dispensing functions.
• Serve as the primary escalation point for complex operational, clinical, and client-related issues, balancing patient needs, regulatory requirements, and business objectives.
• Manage staffing, scheduling, capacity planning, and resource allocation to ensure appropriate coverage and achievement of service, quality, and operational performance goals.
• Monitor, analyze, and report on operational performance metrics, identifying trends, risks, and opportunities for improvement.
• Partner with cross-functional stakeholders—including operations, compliance, quality, and IT—to optimize service delivery.
• Ensure adherence to all applicable regulatory, accreditation, client, and company requirements, maintaining operational readiness and supporting audit and compliance activities.
• Develop, implement, and maintain training and quality programs that promote employee competency and operational consistency.

Requirements

• BS Pharm or PharmD degree from an accredited college of pharmacy.
• Valid Pennsylvania Pharmacist license in good standing; must maintain licensure during employment.
• Completion of thirty (30) continuing education (CE) hours (3.0 CEUs) approved by the Accreditation Council for Pharmaceutical Education during the two-year reporting period.
• 3+ years of experience as a staff pharmacist in healthcare operations or a specialty pharmacy setting (preferred).
• Proven leadership and team-building skills.
• Strong understanding of pharmacy workflows and healthcare regulations.
• Experience in a non-dispensing or clinical pharmacy environment (preferred).

Skills & Knowledge

• Ability to lead, motivate, and manage a team of pharmacists and technicians to ensure efficient workflow and high standards of care.
• Skilled in monitoring staff performance, providing feedback, and implementing measures to improve productivity and quality.
• Excellent written and verbal communication skills for conveying information to patients, staff, and other healthcare professionals.
• Ability to build strong relationships with team members, departments, and senior leadership to foster collaboration.
• Strong problem-solving skills to analyze situations and implement effective solutions in a fast-paced environment.
• Familiarity with pharmacy management systems or clinical review platforms.
• Knowledge of HIPAA, CMS, and other healthcare compliance standards.
• Deep understanding of federal, state, and local pharmacy regulations, including controlled substance management.
• Ability to manage remote or hybrid teams effectively.

Competencies

• People leadership & team development
• Performance management
• Operations management & process improvement
• Regulatory compliance
• Quality assurance & patient safety
• Clinical pharmacy operations knowledge

Compliance Requirements

• Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs (e.g., SOC1, SOC2, PCI, HIPAA).
• Maintain strict compliance with company and client policies regarding business rules, ethics, and applicable local, state, and federal laws.

Pay

Posted salary range: USD $104,900.00 – USD $161,000.00 per year, with opportunities for a bonus or commissions based on location, skills, experience, and capabilities.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer contributions (where applicable).
• Flexible paid time off (PTO) policy covering sick days, personal days, and vacations (determined by first year of service).
• Eight standard company holidays and three floating holidays annually (prorated in the first year).