Supervisor- Perishable/Food/ Non- Food/ Back-Office

About the role

The Job holder is primarily responsible for overall operations of relative department. He/She works closely and directly with the Customer Service Assistant's and supervises their activities. He/she assists the line manager on a continual basis and facilitates the departments to achieve their targets.

Responsibilities

• Motivating the departmental team to maximize their contribution and focus on achieving departmental targets.
• Ensuring availability of products at right quantity and right quality according to ordering schedule in consultation with Department Head.
• Ensuring shelves are well stocked by close liaison with back-end stores & ensuring merchandising or display is done as per planogam.
• Maintaining highest level of customer care through well-informed and motivated staff at all levels and at all times of moments of truth with external and internal customers.
• Identifying individual training needs within the department.
• Constantly interacting with team and customers to carry out smooth operation of the department.
• Executing all actions from briefings carried out by Department Head and follow the QMS procedures as instructed.
• Maintaining specified highest standard of in-store hygiene, cleanliness, grooming and health and safety procedure at all time.
• Carrying out stock verification and stock variance and analysis with explanation if needed.
• Taking initiatives and proactive measures for the development of the team as well as the individual team members.

Requirements

• Experience: 3+
• Education: Not specified
• Skills: department management, daily operations management, retail management, retail operations, staff management, front desk operations, assistant duties, back office operations, responsibilities, customer service skills