Supervisor, Patient Financial Services (Remote)

About the role

Oversees all functions within patient financial services department. Provides technical leadership while performing escalated or complex duties. Monitors department efficiencies and assumes responsibility for meeting departmental goals. Implements plans for improvement when needed. Maintains policies and procedures. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Responsibilities

• Manages daily operations of patient financial services department.
• Provides supervision and direction to patient financial services department staff.
• Maintains compliance with Joint Commission, federal, state and other regulatory agencies related to patient financial services.
• Serves as the primary point of contact for service-specific accounts receivable functions.
• Maintains key performance metrics and drives performance to meet organizational benchmarks.
• Reviews and approves all adjustments, bad debt or outside agency assignment placements and refunds to accounts according to authority level.
• Escalates issues as reported by team and patient office.
• Conducts performance reviews and provides input on human resource decisions such as hiring, promotions and disciplinary actions.
• Develops and delegates tasks to employees, providing clear expectations and follow-up to ensure progress and overcome roadblocks.
• Identifies associates and team priorities based on business direction and adjusts when needed.
• Learns from others, shares knowledge and experiences with associates and team.
• Models a respectful work environment, creates accountability and recognizes accomplishments.
• Provides timely feedback to encourage success and connects opportunities for associates’ development.
• Identifies top talent to achieve the desired results.
• Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.

Requirements

• Education and Work Experience: Bachelor’s Degree or equivalent combination of education/related experience: Required Master's Degree: Preferred Five years' patient financial services or medical revenue cycle department experience: Preferred
• Licenses/Certifications: Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit here for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 68263
• Job Category : Assistant
• Posting Date : 2026-07-09T22:45:19+00:00
• Job Schedule : Full time
• Job Shift : Day Shift
• Locations : Roseville, CA, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $29.14 to $39.96. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department : Patient Financial Services - Billing
• Shift Length : 8 Hours