Supervisor, Hospital Billing (Remote)

Supervisory Responsibilities

• Ensures adequate staffing for the Hospital Billing functions for claims, follow-up, credits, variance, and denials.
• Maintains productivity targets and reports to measure and assess the productivity of Hospital Billing staff.
• Affirms individual staff performance related to productivity on a regular basis and utilizes action planning tools to help staff achieve productivity goals.
• Makes adjustments based on business variables.
• Assesses individual staff performance related to productivity on a regular (at least monthly) basis.
• Delivers productivity and quality feedback to staff on a regular (at least monthly) basis.
• Delivers feedback as well as training, business, and policy updates as needed.
• Utilizes the performance management tool to document performance throughout the year.
• Prepares staff reviews according to department practice and in collaboration with the department Manager.
• Prepares corrective action and performance improvement documents for staff when needed.
• Collaborates with and obtains approval from the department Manager and the Human Resources representative for corrective action and performance improvement documents.
• Delivers corrective action and performance improvement feedback and documents to staff.

Supervisory Duties

• Daily monitoring of billing reports and dashboards to ensure debit and credit receivables are worked in a timely and efficient manner.
• Participates in the interview team for all new employees and supplies input to the department Manager on the selection of new employees.
• Orients new employees to the policies and procedures specific to the Hospital Billing department.
• Receives, investigates and responds to problems and/or questions from parents, physicians, payers and departments.
• Determines and initiates appropriate action or refers to appropriate personnel for follow-up.
• Assists in the development and encourages the adoption of process improvement changes that enhance the billing experience.

People Management Responsibilities

• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development.