Supervisor- Patient Account

About the role

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Responsibilities

• Provides daily support, mentoring, and training to new hires as well as existing Patient Access staff.
• Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, and Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications

Education and Experience

• High School Diploma or equivalent
• College degree preferred
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Physical Demands

Must be able to work in sitting position.

Work Environment

Hospital work environment. Must be available to work hours and days as needed based on departmental/system demands. Must be “on-call” as needed.

Vaccination Requirements

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Pay

$51,625.60 – $77,438.40 annually. Compensation depends on location, qualifications, and experience. Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act