Supervisor Patient Accounts

Job Description

The Patient Accounts Supervisor performs direct personnel supervision and management of employees in the Patient Accounts, Payment Processing, and Overprovisions areas. Manages daily workflow and ensures the department meets or exceeds standards for quality, production, and performance. The Supervisor ensures assigned employees are trained and consistently follow all TeamHealth policies and procedures, including applicable HIPAA and Compliance Policies.

Essential Duties And Responsibilities

• Supervises the Overprovision Representatives in the functions of resolving credit balances, following HCFS and internal policies.
• Reviews payment postings for accuracy and applies any applicable adjustments for overprovisions resolution.
• Maintains routine reports to ensure invoices are reviewed in accordance with policy goals.
• Supervises Patient Accounts Representatives in the functions of posting carrier payments, guarantor payments, and applying applicable adjustments.
• Safeguards daily balancing of payments and adjustments keyed into IDX.
• Supervises Payment Processing Representatives in the functions of pulling banking information daily and obtaining payment backup.
• Ensures all work assignments are completed timely based on department policies and procedures.
• Cross-trains employees to provide adequate backup for vacations, sick days, and personnel shortages.
• Establishes, implements, and maintains quality control procedures designed to monitor the accuracy of data keyed to IDX.
• Develops and maintains department policies and procedures.
• Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases, and initiates appropriate disciplinary action when required.
• Staffs and maintains adequate levels of personnel in accordance with the staffing plan.
• Develops and monitors representatives in all departments to ensure production goals are being met.
• Communicates all issues affecting quality and accuracy of accounts to the Patient Accounts Manager.
• Communicates production delays immediately to the Patient Accounts Manager.
• Advises and consults with other management staff about issues that may affect or relate to their department.
• Conducts staff meetings to inform employees of changes in policies and procedures and to provide in-service training.
• Handles special projects as requested by management.

Requirements

• Excellent knowledge of healthcare payer reimbursement for physician billing.
• Prior supervisory experience.
• Good communication and interpersonal skills.
• Strong team management skills.
• Strong analytical skills.
• Good knowledge of Excel.
• Proficiency in working with systems (IDX experience is desirable).
• Computer literate.
• Excellent follow-up skills.
• Excellent organizational skills.
• High level of interaction and teamwork.

Qualifications / Experience

• High School diploma or equivalent required; college coursework preferred.
• At least three (3) years as a Senior/Lead and preferably five (5) years total physician billing experience, with specifically two years of experience in Patient Accounts and Overprovisions.

Working Conditions

• General office environment.
• Significant workload.
• High volume, fast-paced office environment involving extensive computer use.
• Mandatory overtime as directed by management.

Travel

• Occasional travel to seminars or training sessions may be required.

Supervisory Responsibilities

• Supervises Patient Accounts, Payment Processing, and Overprovision Representatives.

Physical / Environmental Demands

• Well-lighted, modern office setting.
• Standing and bending.
• Lifting/carrying (20 lbs. or less).
• Moderate stress.
• Prolonged sitting.
• Prolonged work on a PC/computer.
• Manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, and office machines (copier, scanner, and fax).
• Repetitive motions.
• Meeting production standards.
• Additional hours beyond a regular schedule.
• More than five days per week.

Disclaimer

Cooperative, positive, courteous, and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, and speaking with others, as well as responding appropriately to job performance feedback from the supervisor.

Job Benefits

• Career Growth Opportunities.
• Benefit Eligibility (Medical/Dental/Vision/Life), the first of the month following 30 days of employment.
• 401K (Discretionary matching funds available).
• Generous PTO.
• 8 Paid Holidays.
• Equipment Provided for Remote Roles.
• Full-time employees are eligible for an excellent comprehensive benefits package to include:
• 401(k) plan,
• health, dental, and vision insurance,
• PTO,
• LTD,
• STD,
• FSA,
• group term life insurance,
• employee assistance program.

Location

Hybrid Working Level