Supervisor, Patient Accounts

About the role

The Supervisor, Patient Accounts is a leadership role within the Revenue Cycle at a well-established hospital system. Key responsibilities include overseeing billing and collections, leading staff, managing performance, and staying updated on industry changes.

Responsibilities

• Oversee accurate, timely, and compliant billing and follow-up of accounts
• Compile and analyze weekly productivity and quality reports; communicate trends to leadership
• Lead and participate in payer meetings to resolve reimbursement and billing issues
• Assist Manager with performance discussions, evaluations, and staff counseling
• Recruit, onboard, and train new team members; maintain training materials and competencies
• Maintain performance of outside collection agencies and vendor partners
• Review trial balance, pre-collection, and Medicare credit balance reports
• Stay current on billing, reimbursement, and regulatory changes
• Participate in special projects and departmental goal-setting initiatives

Requirements

• High School Diploma or GED required
• Associate’s degree in Business, Healthcare Administration, or Accounting preferred
• Minimum 3 years of patient accounts / hospital billing experience
• Strong knowledge of hospital billing, insurance reimbursement, and third-party payers
• Prior supervisory or lead experience strongly preferred
• Ability to analyze data, manage multiple priorities, and communicate effectively
• HBI (Healthcare Business Insights) certification required during onboarding