Supervisor, Patient Access - UHealth SoLé Mia

CORE RESPONSIBILITIES

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Safeguards staff members to ensure they adhere to all established policies and procedures.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials.
• Maintains harmonious and collaborative working relationship with all healthcare team members.
• Maintains effective interpersonal relationships.

CORE QUALIFICATIONS

• A high school diploma or equivalent.
• Minimum 4 years of relevant experience.
• Knowledge, skills, and attitudes including ability to maintain effective interpersonal relationships, commitment to the University’s core values, ability to direct, manage, implement, and evaluate department operations, ability to establish department goals and objectives that support the strategic plan, ability to effectively plan, delegate and/or supervise the work of others, ability to lead, motivate, develop, and train others, proficiency in computer software (i.e., Microsoft Office).

PAY

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

SCHEDULE

This is a Full-time Employee Position.