Supervisor, Patient Access - Registration

About the role

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, admission, verification, pre-certification, transfer, discharge and financial counseling of patients within Fisher-Titus Health.

To ensure the financial viability of the clinical and business enterprise. Will ensure that all administrative and departmental policies and procedures are adhered to by staff. Provides adequate staffing in all areas of the department.

Responsibilities

• Supervises and coordinates activities related to registration, scheduling, admission, transfer and discharge of patients.
• Covers verification, notification and pre-certification to minimize payment denials.
• Coordinates financial resolution decisions prior to visit or admission with other departments as appropriate.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Interviews and screens potential employees using Targeted Selection and makes recommendations to department Manager or Director to aid in filling vacant positions.
• Ensures that training of new employees is completed. Identifies on-going continuing education needs of existing employees. Completes 45 and 90 day performance evaluations for new employees. Completes evaluations for those employees who either meet or exceed performance standards. Participates with Director in employee relations of employees who fall below expectations.
• Installs first step (verbal counseling) Coordinates staffing schedule including leave time to ensure adequate departmental coverage. Participates in rotating 24/7 “on-call” schedule to ensure appropriate staffing and smooth departmental operations.
• Keeps staff informed of process, policy and other changes thorough presentations at regular staff meetings, face to face communication and e-mail correspondence. Assists staff in the coordination of financial services prior to visit or admission with other departments or customers as appropriate.
• Maintains daily reports to identify accounts that need resolution. Communicates status of daily operations to Director, Patient Access.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Makes sure to monitor collection and distribution of patient demographic and financial data based on comprehensive data elements to ensure accuracy and compliance with policies and procedures.

Requirements

• High school diploma or equivalent required.
• Two to three years of experience in a healthcare setting preferred.
• Supervisory Experience Preferred.
• Knowledge will include at minimum, all aspect of payer relations, claims adjudication, contractual claims processing and general reimbursement procedures.
• Uses excellent customer service, telephone etiquette, written and oral communication skills.

Qualifications

• Education: High school diploma or equivalent required.
• Licensure: No specific license required.
• Registration: No specific registration required.

Skills

• Excellent customer service, telephone etiquette, written and oral communication skills.
• Knowledge of payer relations, claims adjudication, contractual claims processing and general reimbursement procedures.

Benefits

Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Pay

Not specified

Schedule

Full time