Supervisor Patient Access Registration

About the role

The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director. This person integrates the department's services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.

Responsibilities

• Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
• Serves as an on-site liaison between Beaumont Business Services and the facility.
• Maintains and promotes good customer relations with facility management, physicians and physician office staff.
• Collaborates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.
• Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.
• Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).
• Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
• Inform staff of relevant changes and developments in payer requirements.
• Ensures quality review measurements are in place.
• Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.
• Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
• Develops specific objectives, budgets, and performance standards for each area of responsibility.
• Identifies and implements process improvements to lower costs and improve services to facility customers.
• Performs staff reviews and prepares performance documents for direct reports.
• Recommends appropriate number of qualified/competent staff.
• Determines staff qualifications and competence.
• Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Qualifications

• Required - Bachelor's Degree or equivalent in business or related field
• Required - 3 years of relevant experience
• PREFERRED - Supervisory experience
• CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association - 180 Days Required

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 20 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings

Pay

Commensurate with experience

Schedule

Rotating