Supervisor Patient Access - Patient Registration

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

About the role

The Patient Access Supervisor will have oversight for assigned aspects of Patient Access including responsibility for staff oversight and daily operational processes for all registration activities, point of service collections, and financial counseling. These activities are for all Shared Service entities within UNC Health Care System. The Supervisor will also oversee Physician Practices that have onsite financial counselors. Additionally, the Supervisor is responsible for ensuring registration and financial counseling is conducted efficiently and in a high-quality manner to meet financial goals and adhere to compliant billing and collections regulations.

Responsibilities

• Drives operational workflow with accountability for meeting established quality and productivity goals while seeking ways to improve the efficiency and accuracy of associated work functions (both direct and indirect) across the health care system.
• Educate assigned clinical departments on Patient Access operations.
• Provide consultation services to clinic departments related to improved revenues, and advocate for patient and customer satisfaction.
• Provide general guidance to staff on Patient Access protocols.
• Independently, or in collaboration with other teams, develops and implements procedures to optimize revenue generation.
• Document new or revised procedures and ensures staff and clinical departments are aware of, and properly trained in all procedures.
• Manage team projects and participate on intra-departmental projects.
• Lead or serve on recurring task force teams, project workgroups, special projects, and Patient Access leadership meetings.
• Develops and implements process improvement plans.
• Manages Patient Access as it relates to patient registration, point of service collections, and financial counseling for the assigned clinical departments.
• Ensures that all patient access related issues, including billing issues, are reviewed, researched, and resolved.
• Participates in staff recruitment, hiring and orientation.
• Selects and appraises employees. Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures.
• Ensures staff is appropriately trained.
• Supervises the operations of a cross-disciplinary team for assigned areas in accordance with established standards and procedures.
• Provides direction and oversight to subordinates.
• Ensures staff complies with relevant regulations, policies and certifications.
• Maintains employee schedules and attendance records.

Requirements

• High School diploma or GED required.
• Associate's degree in Accounting, Business Administration, Health Administration or related field preferred or equivalent combination of education, training and experience.
• If an Associate's degree: Two (2) years of progressively responsible experience in medical billing operations.
• If a High School diploma or GED: Five (5) years of progressively responsible experience in medical billing operations.

Skills

No licensure or certification required.

Pay

$20.74 - $29.52 per hour (Hiring Range). Pay offers are determined by experience and internal equity.

Schedule

• Full Time
• 40.00 standard hours per week
• Variable work schedule
• Onsite in Smithfield, NC
• Non-exempt from overtime