Supervisor Patient Registration

About the role

The Supervisor for Emergency Department Patient Access oversees the daily operations and staff of the Emergency Department (ED) Patient Access team at Children’s of Alabama. This role is responsible for ensuring timely, accurate, and efficient registration of all emergency department patients, ensuring compliance with hospital policies, and providing excellent customer service to patients and their families in high-pressure, time-sensitive situations.

Responsibilities

• Ensure timely, accurate, and efficient registration of all emergency department patients
• Ensure compliance with hospital policies
• Provide excellent customer service to patients and their families in high-pressure, time-sensitive situations
• Perform multiple customer-focused emergency department registration workflows
• Co-pay collection
• Account verification and updates
• Work collaboratively in a multidisciplinary clinical setting
• Be flexible and willing to work in different physical locations and roles as needed to meet customer needs

Requirements

• Experience/knowledge of insurance verification and medical terminology
• Preference knowledge/experience with Epic system, including at least one year of posting cash, credit, or check payments through Epic
• Experience with patient registration applications is also preferred
• Strong customer service skills and ability to work independently are essential

Qualifications

• High School Diploma Graduate or Equivalent
• Experience with Children’s of Alabama Level I Trauma Center and Emergency Department on the Main Downtown Campus

Skills

• Customer service skills
• Ability to work independently
• Flexibility to work in different physical locations and roles as needed

Benefits

N/A

Pay

N/A

Schedule

M-F; On call, Evening Shift, 8-Hour Shifts