Supervisor- Patient Access- Mathile Center

The Point of Service Operations Supervisor

Responsible for overseeing the daily operations of the Patient Access department, including ambulatory registration, emergency medicine registration, admissions, scheduling, point of service collections and outpatient lab and imaging registration.

• Understands regulatory and third-party payer guidelines for outpatient and inpatient services.
• Familiar with manage care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules.
• Makes sure key metrics are monitored, performs root cause analyses, and develops action plans when necessary.
• Aids in developing and monitoring adherence to specific goals, performance standards and policies & procedures for each area of responsibility.
• Defines, implements and manages clear quality and productivity standards across all areas of responsibility.
• Researches and seeks to implement emerging best practices to improve patient access, promote a positive patient experience and reduce denial rates.

Education

• High school diploma is required.
• Associates degree in related field preferred.

Experience

• Minimum two years of patient access or large hospital/medical front office experience.
• Minimum two years of leadership or supervisory experience, demonstrating the ability to lead and motivate team.

Certifications

• Clarivate Certified Access Specialist Certification completion required within one year of hire.

Competencies/skills

• Proficient in customer service and data collection processes.
• Strong analytical and problem-solving skills.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.
• Excellent organizational and time-management skills.

Preferred Qualifications

• Minimum of three (3) years of experience in patient access or in a large hospital/medical front office setting.
• At least three (3) years of leadership or supervisory experience.
• Proficiency in medical terminology.
• Experience with Epic (EMR) systems preferred.