SUPERVISOR, PATIENT ACCESS - FULL-TIME DAY SHIFT (23764)

Duties

Oversees the daily activities of the Patient Access department with special emphasis on the ED and Centralized Scheduling Department to ensure department standards.

Responsible for the timely collection of demographics, financial and regulatory information to conduct an assessment of the hospital’s financial and compliance risk, related to the delivery of patient care. These functions include timely collection of patients copays.

• Upon the recommendation of the Training Coordinator, will educate the evening/overnight/weekend staff of any changes pertinent to their job duties and responsibilities and will provide guidance to the Weekend Patient Access Coordinator.
• Ensures that all Patient Access employees adhere to the hospital Time and Attendance Policy and if necessary, will initiate any disciplinary action.
• Ensures that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics.
• Affords assistance with and responds to escalated “customer” calls. Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Supervises and assists with the orientation of new employees. Will ensure that employees are trained to effectively and efficiently perform their job duties especially during their probationary period. Will “Re-evaluate” existing employees and if necessary, make recommendation for retraining.
• Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach.
• Works closely with the ADN to obtain an accurate evening Census Count.
• Selects, hires, trains and supervises departmental staff; initiates disciplinary action, including terminations; carries out annual performance appraisal of employees recommending promotions, raises, etc.
• Assists staff with resolving decisions about admission of patients to units if problems or conflicts should arise. Assists staff with scheduling patients if problems or conflicts are present.

Qualifications

• 2-3 years' previous Admitting department supervisory experience preferred.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.

Requirements

• Bachelor’s degree required.

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• We are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.