Supervisor- Pain Management

About the role

Provides leadership and direction in accordance with organizational goals and objectives.
Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.

Responsibilities

• Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Captures the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.
• Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Solves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Requirements

• Able to communicate effectively in English, both verbally and in writing
• Required Knowledge of Medicare, Medicaid, and third-party payors
• PREFERRED Additional languages
• PREFERRED Mature judgment in dealing with patients, physicians, and insurance representatives
• PREFERRED Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• PREFERRED Ability to operate general office machines such as computer, fax machine, printer, and scanner
• PREFERRED Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• PREFERRED Ability to manage diverse personalities
• PREFERRED Ability to adapt in an ever-changing healthcare environment
• PREFERRED Ability to follow complex instructions and procedures, with a close attention to detail
• PREFERRED Exceptional customer service skills
• PREFERRED Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• PREFERRED Basic medical terminology
• PREFERRED Education Associate Preferred High School Grad or Equiv Required Field Of Study in Business, Finance, or Supply Chain
• Required 2+ years of related work experience
• PREFERRED Experience coding ICD-10 and CPT billing
• PREFERRED Leadership experience in a healthcare setting
• PREFERRED Patient care experience as CMA, LPN, EMT, etc.
• PREFERRED Staff experience in a health care setting
• PREFERRED Licenses And Certifications Certified Healthcare Access Associate (CHAA) Preferred Certified Revenue Cycle Rep (CRCR) Preferred Basic Life Support - CPR Cert (BLS) Required

Qualifications

• Physical Requirements: (Please click the link below to view work requirements)
• Physical Requirements - https://tinyurl.com/23km2677

Skills

• Knowledge of Medicare, Medicaid, and third-party payors
• Effective communication skills
• Ability to manage diverse personalities
• Ability to follow complex instructions and procedures
• Exceptional customer service skills
• Understanding of HIPAA privacy rules
• Basic medical terminology

Benefits

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.