Supervisor, Outpatient Pharmacy Ops

About the role

The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This person will handle day-to-day leadership and operational oversight for Boston Children’s Hospital’s Outpatient Pharmacy, encompassing both retail and specialty services.

Responsibilities

• Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to all regulatory, safety, and hospital standards.
• Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support.
• Coordinates staffing, scheduling, and task assignments to maintain efficient workflow and service coverage.
• Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
• Provides pharmacist-level operational oversight and coverage for Outpatient Pharmacy operations in the absence of the Pharmacy Manager, ensuring continuity of pharmacy leadership, regulatory compliance, patient safety, and operational decision-making across retail and specialty pharmacy services
• Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.
• Ensures safe, efficient, and compliant pharmacy operations, including prescription processing, inventory management, patient coordination, and staff supervision.
• Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
• Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
• Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with third-party administrators (TPAs) for split-billing reconciliation and audit readiness.
• Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
• Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
• Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
• Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
• Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs.
• Upholds and models BCH’s values of respect, teamwork, safety, and family-centered care in all interactions.

Qualifications