Outpatient Pharmacy Supervisor

About the role

This position may be eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program approval — award amount (up to $200,000) and eligibility period (1 to 5 years) — is determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants are ineligible to apply.

Qualifications

To qualify, applicants must meet all requirements within 30 days of the closing date of this announcement.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109, phone: (312) 664-3575, or at www.acpe-accredit.org. (Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree programs; today the sole degree is Doctor of Pharmacy.) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate can provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• Licensure: Full, current, and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if required for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16. Individuals who have or have had multiple licenses and had any such license revoked for professional misconduct, professional incompetence, or substandard care, or who surrendered such license after receiving written notice of potential termination by the State for professional misconduct, professional incompetence, or substandard care, are not eligible for appointment unless such revoked or surrendered license is fully restored (38 U.S.C. 7402(f)). Effective November 30, 1999, this is a requirement for employment. This requirement does not apply to licensed pharmacists on VA rolls as of that date, provided they maintain continuous appointment and are not disqualified by any subsequent revocations or voluntary surrenders of State license, registration, or certification.
• English Language Proficiency: Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d).

Grade Determinations: Pharmacy Supervisor GS-13

• Experience: In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level.
• Assignment: Responsible for the professional and administrative management of an assigned area in pharmacy service, to include budgetary execution. Such individuals have responsibilities for supervising multiple pharmacists and technicians; managing people, maintaining effective interdepartmental relations, and cooperating with other services to accomplish the medical facility's mission and goals; developing performance standards, assuring compliance with all regulatory and accrediting body requirements, designing and implementing orientation and training programs for staff, and developing and maintaining systems to monitor staff performance; developing policies and procedures relative to their assigned area.
• Required KSAs:
  • Ability to effectively supervise subordinate staff
  • Ability to communicate orally and in writing to persuade and influence clinical and management decisions
  • Expert understanding of regulatory and quality standards pertaining to pharmacy
  • Skill in managing people or programs

Preferred Experience

• Demonstrated experience in outpatient or ambulatory care pharmacy operations, including workflow optimization, staffing coordination, and regulatory compliance
• Experience leading or mentoring pharmacy staff, implementing quality-improvement initiatives, and utilizing pharmacy informatics systems
• Strong track record of effective communication, problem-solving, and collaboration with interdisciplinary teams
• Ability to support patient-centered service delivery in a fast-paced environment

Physical Requirements

Light lifting and carrying (under 15 pounds), reaching above shoulder, use of fingers, both hands required, walking, standing, repeated bending, and hearing (aid may be permitted).

Reference: For more information on this qualification standard, visit https://www.va.gov/ohrm/QualificationStandards/. The actual grade at which an applicant may be selected for this vacancy is GS-13.

Responsibilities

• Supervises and coordinates daily operations of the Outpatient Pharmacy, ensuring efficient, safe, and compliant distributive services
• Plans, schedules, assigns, and reviews work for pharmacists and technicians, adjusting staffing based on workload demands
• Oversees controlled substance management and ensures full compliance with VA, DEA, and regulatory security requirements
• Maintains and optimizes pharmacy automation and equipment to support accurate and efficient medication distribution
• Ensures accurate interpretation, verification, preparation, compounding, and dispensing of medications in accordance with standards
• Monitors workflow processes and maintains effective systems for accurate dispensing, documentation, and record keeping
• Develops, updates, and enforces pharmacy policies, procedures, and standard operating practices
• Leads performance improvement, quality assurance, and system redesign initiatives, including audits and accuracy reviews
• Ensures compliance with all regulatory, accreditation, and professional standards, including USP 797, Joint Commission, and VA policies
• Coordinates procurement and inventory management to maintain adequate stock levels and manage drug recalls
• Provides direct pharmaceutical care, including order verification, patient counseling, and medication-related interventions
• Maintains accurate documentation in the electronic health record consistent with medical and regulatory requirements
• Recruits, trains, evaluates, and mentors staff; conducts performance reviews; and recommends personnel actions such as promotions or disciplinary measures
• Communicates effectively with pharmacy leadership and clinical partners regarding operational, clinical, or administrative issues
• Performs administrative decision-making in the absence of higher-level pharmacy leadership and fulfills other duties as assigned, including irregular shifts or emergency call-backs

Schedule

Work Schedule: Monday through Friday, 8:00 am – 4:30 pm. Telework is not available. This is not a virtual position.

Additional Information

• Functional Statement #: 80784-F
• Relocation/Recruitment Incentives: Not Authorized
• EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHAEDRPProgramSupport@va.gov, the EDRP Coordinator, for questions/assistance.
• Permanent Change of Station (PCS): Not Authorized