Supervisor, Outpatient Pharmacy Operations

About the Role

The Supervisor, Outpatient Pharmacy Operations will work closely with pharmacy leadership to implement policies, enhance service delivery, and foster a culture of teamwork, safety, and family-centered care. This role provides day-to-day leadership and operational oversight for Boston Children’s Hospital’s Outpatient Pharmacy, encompassing both retail and specialty services.

Responsibilities

• Supervises daily operations for retail and specialty pharmacy teams, ensuring adherence to all regulatory, safety, and hospital standards.
• Collaborates with pharmacists, technicians, and administrative staff to maintain high-quality standards in dispensing, delivery, and patient support.
• Coordinates staffing, scheduling, and task assignments to maintain efficient workflow and service coverage.
• Provides direct supervision to pharmacy technicians and pharmacy support specialists, fostering a collaborative and accountable work environment.
• Oversees prescription verification, fulfillment, and delivery processes to ensure accuracy, timeliness, and patient satisfaction.
• Ensures safe, efficient, and compliant pharmacy operations, including prescription processing, inventory management, patient coordination, and staff supervision.
• Monitors and optimizes inventory control, purchasing, and reconciliation processes in coordination with the Pharmacy Inventory and Logistics Coordinator.
• Responsible for staffing, workflow optimization, quality assurance, and training across both retail and specialty operations.
• Supports 340B program compliance, accreditation readiness (URAC, ACHC), and performance improvement initiatives, including collaboration with third-party administrators (TPAs) for split-billing reconciliation and audit readiness.
• Ensures operational compliance with URAC, ACHC, and Board of Pharmacy standards, participating in accreditation and inspection activities.
• Assists in the development and implementation of policies, procedures, and training programs that promote safety and efficiency.
• Analyzes performance metrics, identifies process improvement opportunities, and implements corrective actions as needed.
• Participates in hiring, onboarding, and competency evaluations of pharmacy staff.
• Serves as a liaison between pharmacy leadership, hospital departments, and external partners to coordinate patient and provider needs.
• Upholds and models BCH’s values of respect, teamwork, safety, and family-centered care in all interactions.

Requirements

• Bachelor’s degree in pharmacy required; Doctor of Pharmacy (PharmD) preferred.
• Minimum of 3 years in a hospital outpatient pharmacy, with one year of specialty pharmacy experience required.
• Strong working knowledge of Epic Willow Ambulatory, 340B program operations, and third-party administrator (TPA) platforms required.
• Familiarity with URAC/ACHC accreditation, USP standards, and state Board of Pharmacy regulations.
• Excellent leadership, communication, and organizational skills.
• Ability to prioritize and manage complex workflows across multiple service lines.
• Strong problem-solving and analytical abilities with attention to operational detail.
• Proficiency with data management, reporting tools, and Microsoft Office applications.
• Demonstrated commitment to quality, compliance, and patient-centered care consistent with Boston Children’s Hospital standards.
• Pharmacist license in the state of Massachusetts.

Schedule

Monday–Friday day shift, with flexibility.

Pay

The posted pay range reflects Boston Children’s reasonable and good-faith expectation for this role at the time of posting. Any base pay offer depends on skills, experience, education, certifications, and other job-related factors.

Benefits

• Flexible schedules
• Affordable health, vision, and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes