Supervisor Ophthalmic Technicians

About the role

The Ophthalmic Technician Supervisor provides resource management for the Department of Ophthalmology at Scheie Eye Institute at Penn Presbyterian Medical Center (PPMC).

Responsibilities

• Managing technician schedules in response to the operational needs of the department
• Monitoring patient flow and collaborating between work groups
• Staffing provider clinics at least 3 days per week
• Working with the management team on employee training and instruction, coaching and development, troubleshooting, problem solving and performance management
• Conducting annual performance evaluations and staff meetings
• Managing technician schedules to provide adequate staff support to provider schedules
• Training technicians in the use of specific equipment and/or processes
• Performing Humphrey Visual Field testing, IOL biometry calculations, topography, OCT, and additional testing as needed
• Providing opportunities for learning to achieve staff personal development objectives
• Assuring that staff appropriately handle PHI
• Setting patient‑focused performance expectations by creating performance plans with clear goals and measures
• Reviewing the performance of personnel and completing annual performance evaluations
• Ensuring compliance of direct report HR files
• Conducting regular staff meetings as appropriate
• Working with the Administrator of Practice Operations, Quality & Safety Manager and/or leadership to ensure all regulatory requirements are met
• Working in collaboration with the leadership team in the department
• Maintaining a high level of integrity and confidentiality
• Performing duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Qualifications

• High School Diploma/GED AND 5+ years ophthalmology experience and 3+ years lead/supervisory experience (Required) OR Associate’s degree with 3+ years ophthalmology experience and 1+ year lead/supervisory experience (Preferred)
• COA Required unless COT achieved; COT required within 18 months of hire (Required)
• BLS/CPR, as a Healthcare Provider per the American Heart Association (Required)
• COMT (Preferred)

Skills

• Effectively engages in the process of teamwork, cooperation, coordination and collaboration
• Ability to effectively and safely utilize all equipment
• Ability to follow all required protocols
• Maintain all life safety competencies
• Ability to multi‑task
• Ability to respond to emergency situations
• Experience in a healthcare environment
• Knowledge of safety and emergency procedures

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Schedule

Fulltime, Monday‑Friday, flexible with hours