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Jobs · Management · Florida

Supervisor Operations- Transportation

LSG Sky Chefs · Miami, FL · Today
On-siteManagementFull-time

About the role

We're seeking an outgoing, hands-on leader who thrives in a fast-paced, airside production environment and enjoys managing transportation teams responsible for the safe, on-time delivery of catering to aircraft. This leader will oversee dispatch, drivers, and fleet readiness; ensure accurate, secure loading; and partner closely with Production and Airline Operations to meet flight schedules.

Main Accountabilities

  • Organize and staff the department to meet flight service and delivery timelines across all shifts.

  • Lead daily shift briefings (dispatch plan, safety topics, gate changes, IROPs) and ensure clear handoffs.

  • Dispatch and route planning: align vehicle assignments to flight schedules; respond to real-time changes (gate/stand swaps, delays, diversions).

  • Fleet readiness: ensure high-lift catering trucks, reefers, tractors, and support vehicles pass pre-/post-trip inspections (DVIR/eDVIR); coordinate preventive maintenance with Maintenance.

  • Load accuracy & security: verify cart counts, galley configurations, seal integrity, and chain-of-custody; maintain temperature control logs and cold-chain integrity.

  • Airside operations: ensure safe positioning, marshalling, chocking, jetbridge clearance, and compliance with airport AOA driving rules.

  • On-time service: monitor flight service milestones and corrective actions to achieve OTD/OTP targets.

  • Schedule and control staffing to meet labor productivity and overtime targets. Ensure compliance with all government regulatory standards, including: DOT/FMCSA (driver qualification files, hours of service, drug/alcohol testing) OSHA (PPE, ergonomics, incident reporting) FDA/USDA, HACCP, GMP (food safety) EPA (waste management; spill response) Airport/TSA security (SIDA badges, secured area procedures, seal integrity).

  • Document and improve transportation processes and SOPs; close gaps found in audits or incident reviews.

  • Maintain safety compliance at all times; lead root-cause analysis and corrective actions for accidents/incidents.

  • Perform other duties as assigned to support flight service, customer needs, and operational continuity.

  • Leadership Guide, motivate, and develop drivers, dispatchers, and transportation coordinators within HR policies; deliver coaching and progressive discipline as needed. Make the company's values and management principles live in the department through consistent communication, recognition, and accountability.

  • Manage productivity hours and costs; initiate corrective actions for deviations (e.g., overtime, idle time, out-of-route).

  • Participate in and support company initiatives such as Quality, HACCP, Lean/5S, Employee Safety, and Production Systems; sponsor Kaizen activities that remove waste and improve reliability

Cross-Functional Coordination

  • Partner with Production, Warehouse, Flight Assembly, QA, Maintenance, Airline OCC/Ramp/Gate teams, and Customer Service to resolve exceptions and maintain service levels during IROPs or short-notice changes.

  • Ensure accurate and timely documentation (dispatch logs, DVIRs, temp logs, security seals, incident reports).

Knowledge, Skills and Experience

  • 1–3 years of related experience required (transportation/logistics, food service distribution, or airline catering preferred).

  • Bachelor’s degree or equivalent knowledge preferred.

  • Problem-solving and leadership skills with the ability to lead through change and time pressure.

  • Strong interpersonal and communication skills; able to influence across airside, production, and airline partners.

  • Ability to develop and lead others to achieve desired results and productivity goals.

  • Working knowledge of OSHA, GMP, FDA, USDA, EPA and HACCP regulations; practical experience with DOT/FMCSA compliance (HOS, DVIR, driver files).

  • Familiarity with airport security and SIDA/TSA procedures for secured/sterile areas.

  • Excellent verbal, written, and organizational skills; able to multi-task and prioritize in a dynamic environment.

  • Good knowledge of Microsoft Office and Windows-based applications; experience with dispatch/TMS systems, handhelds/scanners, and digital logs preferred.

Preferred Qualifications

  • Airfield driving permit; experience supervising high-lift catering trucks and ramp operations.

  • CDL-B (airbrake) or prior CDL supervisory experience is a plus.

  • Experience in unionized environments, scheduling, and attendance management.

  • Bilingual (e.g., Spanish/English) beneficial for workforce communication.

Work Environment & Physical Requirements

  • Ability to stand/walk for extended periods; lift/push/pull up to 50 lbs.

  • Comfortable working outdoors/on the ramp, in cold rooms, and around aircraft operations and moving equipment.

  • Shift work required, including early mornings, evenings, weekends, and holidays; occasional extended hours during IROPs.

  • Must meet airport badging and background requirements.

Pay

Negotiable based on experience and qualifications.

Schedule

Shift work required, including early mornings, evenings, weekends, and holidays; occasional extended hours during IROPs.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

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