Supervisor, Operations Support

Requirements

The Operations Support Supervisor will be responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals.

• Leads their respective shared services process team
• Strong collaboration with all business partners to understand the impact of their respective process on all business units
• Follows supervises execution of documented processes and ensures that staff is trained adequately
• Ensures that performance is measured and reported appropriately
• Constantly improving performance in relation to performance metrics
• Edits business partners and customers on the impacts between business processes and business activities
• Collaborates across business processes and business segments to ensure alignment of processes and establish best practices
• Develops and coaches team members, documents development plans, and coaching sessions adequately
• Performs and audits necessary DOA
• Affords full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience

Responsibilities

Create and maintain safe working environment and culture within the organization

Drives customer management, employee management, safety management, interpersonal relationship and leadership skills

Identify and raise awareness towards process gaps to enable efficiency & effectiveness

Ensure adherence to a set of quality standards and deliver the best possible customer experience

Challenge the status quo, analyze processes and take ownership of solution implementation

Models and enables developmental support of High Impact Behaviors for direct reports

Operational support management; autonomy to make decisions that impact divisional/department span of control

Approve expense report and performance evaluations

Drive a culture of accountability, continuous improvement, and personal excellence

Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices

Embraces DEI and innovation

Qualifications

• Bachelor’s degree strongly preferred with demonstrated leadership experience or High school diploma plus 10 years of applicable work experience with at least 2 years of demonstrated leadership experience

Skills

• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to develop and cultivate strategic relationships
• Able to executive tasks with high levels of autonomy
• Strong collaboration with other disciplines
• Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills
• Strong execution and organization skills
• Strong understanding of general business concepts
• Excellent communication skills
• Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
• Strong understanding of business reporting and delivering insights from those reports
• Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like AI and Data Analytics)
• Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Benefits

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.

Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.

We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.