Supervisor, Operations I - ABF Freight

About the role

The Supervisor, Operations I oversees the daily operations of a Service Center and ensures work is performed according to approved company procedures, standards, and specifications. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands‑on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. Work is performed both indoors and outdoors, often in varying weather conditions.

Responsibilities

• Plan, supervise, and control available resources associated with the timely, damage‑free, and safe loading/unloading of freight on assigned shifts.
• Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise.
• Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.
• Assign job tasks to all workers according to unloading and loading schedules.
• Provide training, analyses, performance feedback, and disciplinary recommendations, as needed.
• Provide positive and constructive feedback to employees.
• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
• Provide a clean, safe working environment for all personnel and visiting customers.
• Foster safe handling, loading, unloading, and storage of hazardous materials.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Support a values‑driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness.
• Other duties and projects, as assigned.

Requirements

• High School Diploma / GED; Bachelor’s degree preferred but not required (experience may be used in place of education).
• 2 years leadership experience; transportation experience preferred but not required.
• General computer knowledge (preferred).
• General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques (preferred).
• Excellent communication, leadership, and conflict‑resolution skills (required).
• Ability to identify and resolve issues efficiently, with strong organizational and time‑management skills (preferred).
• Shift days and hours vary by location and may include days, nights, and/or weekends; ability to work the required hours is a minimum requirement.
• Work in a dock environment with exposure to varied weather conditions and noise.

Skills

• Decision making and critical thinking
• Initiative
• Managing multiple priorities
• Process management
• Service center operation and maintenance
• Transportation safety
• Taking ownership
• Results orientation

Benefits

• Competitive wages
• Excellent health, dental, and vision benefits
• Company‑sponsored 401(k) plan
• Vacation eligibility during the first year

Pay

This is a salary position paid biweekly. Variable compensation is included.

Schedule

Shift days and hours vary by Service Center location and may include days, nights, and/or weekends. Some locations are staffed 24/7 and require schedules of 50+ hours per week. Ability to work the required hours at the location is a minimum requirement.

ABF Freight®, an ArcBest® company, is one of the nation’s largest, most trusted less‑than‑truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety, and customer service, ABF offers best‑in‑class LTL transportation for companies of all sizes and industries. We are driven for excellence.