Supervisor, Operations I - ABF Freight

About the role

The Supervisor, Operations I oversees the daily operations of a Service Center, ensuring work is performed according to approved Company procedures, standards, and specifications. This position supervises all Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. The role includes working both indoors and outdoors, often in varying weather conditions.

Responsibilities

• Plan, supervise, and control available resources to ensure timely, damage-free, and safe loading/unloading of freight on assigned shifts.
• Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise.
• Maintain appropriate load plans and ensure proper load balance for safe vehicle operation.
• Assign job tasks to workers according to unloading and loading schedules.
• Provide training, performance feedback, and disciplinary recommendations as needed.
• Deliver positive and constructive feedback to employees.
• Build relationships and maintain positive communications with business partners to meet customers' and company's service standards.
• Provide a clean, safe working environment for personnel and visiting customers.
• Foster safe handling, loading, unloading, and storage of hazardous materials.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Support a values-driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness.
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or GED (preferred); Bachelor’s degree preferred but not required. Experience may substitute for education.
• 2 years of leadership experience (preferred).
• Transportation experience (preferred but not required).
• General computer knowledge (preferred).
• General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques (preferred).
• Excellent communication, leadership, and conflict resolution skills (required).
• Ability to identify and resolve issues efficiently, with strong organizational and time management skills (preferred).
• Ability to work in a dock environment with exposure to varied weather conditions and noise.
• Shift days and hours vary by location and may include days, nights, and/or weekends. Ability to work required hours at the assigned location is a minimum requirement.

Benefits

• Competitive wages with variable compensation.
• Excellent health, dental, and vision benefits.
• Opportunity to participate in a company-sponsored 401K.
• Vacation eligibility during the first year.

Schedule

Schedule varies by Service Center location and may include days, nights, and/or weekends. Some locations require 24/7 staffing with schedules of 50+ hours per week. Ability to work the required hours at the assigned location is a minimum requirement.

Pay

This is a salaried position paid biweekly.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest and most trusted less-than-truckload carriers. With over a century of experience, 240 service centers across North America, and an unwavering commitment to quality, safety, and customer service, ABF provides best-in-class LTL transportation for companies of all sizes and industries.