Supervisor, Operations -Days (FHD)

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

About the role

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems.

Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. Associates are expected to meet company objectives in performance, safety, and quality while complying with all corporate and site-specific policies.

Responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan, and assure continuous improvement.
• Keeps senior management and client representatives informed of critical issues affecting operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Manages operations to meet prescribed productivity and service goals, complying with the site's operating agreement with the client.
• Implements and reports on cost-saving measures and provides ideas for more efficient operations.
• Meets all client-specified KPIs and complies with Quality system requirements.
• Applies sound communication and motivational techniques, creating programs to supervise, counsel, and discipline team members as needed.
• Provides direction and support to Human Resources, assisting in hiring, training, and professional development programs.
• Participates in performance evaluation systems for promotions, wage increases, and other HR activities.
• Plans daily work schedules by reviewing work orders, arrival notices, and customer instructions, assessing priorities based on time sensitivity and resources.
• Assigns duties to warehouse staff and reviews pending jobs or trends to reorganize warehouse space and adjust staffing or supplies.
• Trains new staff or delegates training to experienced team members, assessing trainee progress and adding duties as appropriate.
• Monitors job progress and quality throughout the day, providing guidance as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level staff.
• Holds regular meetings with warehouse staff to assess overall status and discuss improvements.
• Assists in physical operations as needed.
• Delivers results by leveraging the right people at the right time.
• Maintains high motivation in team members to ensure customer satisfaction.
• Provides growth and development opportunities for team members.
• Conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs) and trains team members accordingly.

Requirements

• High school diploma or general education degree (GED).
• 3 years of experience working in a logistics, distribution, or relevant environment.
• 1 year of experience in a supervisory role.

Preferred Qualifications

• Prior MHE certification or knowledge of basic MHE operation.
• Satisfactory completion of a forklift training program.

Skills

• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint), RF Scanners, and WMS functions.
• Language Skills: English (reading, writing, verbal) with business communication proficiency.
• Mathematical Skills: Basic to intermediate level for verifying product quantities, counting inventory, and related tasks.
• Other Skills:
  • Strong attention to detail and accuracy.
  • Good organizational and personnel management skills.
  • Effective communication skills, both written and oral.
  • Strong leadership, supervision, and planning abilities.
  • Able to work flexible schedules, including nights and weekends as required.
  • Participates in cross-training to improve knowledge in multiple areas/departments.
  • Adaptable to change and thrives in a fast-paced work environment.
  • Willing to work overtime as dictated by business needs.
  • Able to work in unregulated warehouse temperatures (mild to moderate).

Core Competencies

• Leader of Others: Accountability, Business Acumen, Communication/Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and standing.
• Constantly: Sitting.
• Ability to lift, carry, push, or pull 11-20 pounds.
• Reach above shoulder, squat, or kneel.

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

The expected base pay range for this position is $70,000-$77,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.