Operations Supervisor - DAYS

You must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire, and be a U.S. citizen.

About the Role

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including the Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

Responsibilities

• Supervises, directs, trains, and assists staff in performing applicable support functions as it relates to the particular function assigned.
• Supervises employees and day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.
• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
• Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives; reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
• Initiates performance reviews for employees within area of responsibility.
• May interview and assess applicants and make recommendations for employee selection.
• Trains new employees and conducts refresher training for current employees.
• Ensures that the Standard Operating Procedures for his/her area of responsibility are used, understood, and kept up to date.

Requirements

• Associates Degree and one (1) year of experience in visa operations support. One (1) year of supervisory experience may be substituted for visa operations support experience. An additional two years (2) of (similar) team management experience may be substituted for an Associates degree.
• Must be able to obtain and maintain a SECRET level security clearance; otherwise, an MRPT is required.
• Strong written and verbal command of the English language.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Demonstrated professional work ethic.
• Ability to work independently and collaboratively.
• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

Work Environment

You will primarily work in an office environment but may be required to work in other work environments as well.

Benefits

• Tuition reimbursement program.
• Quarterly performance bonus up to $1,050.
• 401(k) plan.
• Health, dental, and vision plans.
• Other insurances you can use.
• Employee Assistance Plan.
• Paid training and paid time off.
• Comprehensive benefits and competitive pay.
• Growth opportunities and excellent retirement options.