Supervisor of Onboarding, Support Administration

About the Role

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking two supervisors to lead and improve onboarding, training, and professional development programs for Support Administrators (SAs), ensuring high-quality, person-centered service delivery. This role involves structured supervision, coaching, and performance evaluations for probationary staff, while serving as a subject matter expert on regulatory compliance and Cuyahoga DD quality standards.

Responsibilities

• Supervise newly hired Service and Support Administrators through their probationary period.
• Provide intensive coaching, mentoring, observation, and performance feedback to new hires, using best practices in adult learning and Service and Support Administration.
• Develop and implement probationary benchmarks, competency assessments, and performance indicators to measure new hires' abilities.
• Make recommendations regarding successful completion of probation based on demonstrated competencies.
• Collect and prepare information related to performance issues, including discipline meetings and hearings.
• Collaborate with SSA leadership and stakeholders to improve SA practice standards, onboarding processes, and departmental procedures.
• Manage authorization of expenditures and provide technical assistance on authorization processes.
• Oversee timely enrollment and redetermination of plans for individuals on HCBS waivers.
• Lead development and improvement of SA policies, onboarding processes, training curriculum, and practice standards.
• Participate in hiring, training, and professional development of Support Administrators.
• Develop and assign Support Administrator caseload compositions.
• Provide technical assistance and training on Medicaid, Medicaid Waivers, and SSA functions.
• Consult with Support Administrators to problem-solve day-to-day and crisis situations.
• Supervise implementation of mandated protocols and ensure health and safety.
• Provide direction in developing person-centered plans and oversee TCM documentation.
• Maintain collaborative relationships with community stakeholders.
• Function as a Support Administrator when operationally necessary.
• Participate in the Medicaid Administrative Claiming (MAC) program.

Qualifications

• Bachelor’s Degree in Special Education, Social Work, Psychology, or related area.
• Three years of Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred.
• Eligibility for State Department of DD SSA Supervisor certification.
• Valid State of Ohio driver’s license with excellent driving record.

Benefits

• Over 40 paid days off a year, including holidays.
• Flexible work schedule.
• Government Pension through Ohio PERS.
• Low-cost Major Medical insurance.
• Free Dental, Vision, and Life Insurance.
• Professional Development Reimbursement.
• Membership dues reimbursement.
• Mileage Reimbursement at the IRS rate.
• Public Service Loan Forgiveness program.
• Flexible Spending Account.
• Tuition Reimbursement.

Schedule

Hybrid work schedule with some remote work at the direction of the Manager. Onsite expectation for supervisory positions. Planning meetings may be held throughout Cuyahoga County and surrounding counties, including evenings and weekends.

Pay

The base salary is listed in the header for all department directors in Pay Schedule E. Actual starting salary will be determined based on knowledge, skills, education, and experience, considering market rate, internal equity, and budgetary constraints.