Supervisor of Furniture Repair Technicians

About the role

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor, there will be varying duties for the department that are irregular, but essential. These tasks include new-hire onboarding, performance assessments, travel, etc.

Responsibilities

• Telematics review
• Expense reporting and technician audits
• Monitor daily services to the team
• Audit punch-detail report daily
• Ensure adherence to all company policies by team members
• Provide training in best practices, safety, and furniture repair
• Upkeep of company vehicle

Qualifications

• Self-motivated and action/results oriented
• 3 years Furniture repair or furniture/field service experience
• Strong staff development experience including the ability to train, coach, and motivate performance
• Excellent writing, verbal, and analytical communications skills
• Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone
• Familiar with RTG Customer Service Systems
• A clean driving record and the ability to pass a drug screen
• Work well independently and within a team
• Self-motivated and able to follow direction well
• A positive, customer-oriented attitude

Skills

• Microsoft Office Suite
• Telematics systems
• Customer service systems

Benefits

Medical, dental, and vision insurance
401(k) with company match
Associate discounts including furniture
Company paid life and disability insurance
Paid time off
Employee Assistance Program
Wellness Programs

Pay

Competitive salary based on experience

Schedule

Flexible schedule to accommodate fieldwork

Location

Seffner Corporate Office CS division

Company Information

About Rooms To Go: Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value. Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Equal Opportunity Employer

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.